Cancellation Policy
Our policy for rescheduling and cancelling appointments.
1. Rescheduling
You may reschedule your appointment up to 48 hours before the scheduled start time at no charge, subject to availability.
2. Cancellations
Cancellations made more than 48 hours in advance are eligible for a full refund. Cancellations within 48 hours may forfeit part or all of the payment to compensate for reserved time.
3. No-Access & No-Shows
If our professional cannot access the property at the scheduled time, the appointment may be treated as a late cancellation and the payment may be retained.
4. Changes by Perfecto
In rare cases Perfecto Cleaning Services may need to reschedule. If we cannot offer a suitable alternative, your payment will be refunded in full.
This document is a general template and does not constitute legal advice. Please have it reviewed by qualified legal counsel before relying on it.